It’s only right that you know how our team manages and stores your data. We value clarity and quality throughout our products and services. This Privacy Policy will advise you and elaborate on all the information you should know about us, such as our data management and protection procedures here at Steelngrey.
Our Company and Responsibilities:
Steelngrey is operated by QUINTESSENTIAL FURNITURE LTD, Company number 13160472. Our registered business address, Unit 6 Prospect Mill, Walter Street, Blackburn, BB1 1TJ.
We take the role of ‘Data Controller’ of your data. The team takes pride in this role and only gather the information we, Lifestyle Appliances, require to make your experience with us more efficient and pleasant for you as a customer of ours.
What information we store when provided:
- Email Address
- Phone Number
- Business / Home Address
Where we collect your information from:
There is a variety of ways to contact us, ensuring we have the best chance of solving your queries.
The following are direct mediums where we collect and can choose to store the data provided:
- Sending enquiries via our website (www.steelngrey.com)
- Contact with a member of the team by Email enquiries@steelngrey.com
- Contacting us via telephone, e.g. when enquiring about a purchase made with one of our stockists.
How we use your stored information
We utilise your details to ensure we can contact you when needed. We pride ourselves in providing support and staying connected throughout your experience with us.
- To be able to contact you with the correct mode of communication (Telephone Number, Email Address)
- To arrange delivery to you on behalf of our stockist.
- To provide after-sales and warranty support
- To provide technical information and guidance
- To inform you of relevant promotions and news.
Who we share your information with
We don’t share your details with anyone other than the members of our team when appropriate. 3rd party distributors will also be informed if appropriate for efficient delivery of our products.
Where do we store your data?
We store your data on a high-security off-site server. This is to ensure your data is accessible for us and nobody else.
Manage your information
Want to correct or erase information from our database? Give our friendly team a call to complete your request.
How long we store your data
You are in charge of the data we store. We store your information unless informed not to. This is so we can contact you if any issues or queries need to be resolved.
Our promise
We promise to update our privacy statement regularly as you and your data are important to us here at Lifestyle. We also promise never to use or sell on your data for monetary gain.
Have an enquiry about our Privacy Policy or Company?
Please don’t hesitate to Contact Us by Email enquiries@steelngrey.com